Privacy Policy

Peter English & Associates Pty Ltd
Last updated: 16 March 2026

Peter English & Associates Pty Ltd is committed to protecting your privacy and handling personal information responsibly in connection with our website and professional town planning services.

1. Introduction

Peter English & Associates Pty Ltd respects the privacy of individuals and is committed to handling personal information responsibly and confidentially. This Privacy Policy explains how we collect, hold, use and disclose personal information when you contact us, engage our services, use our website, or otherwise interact with our business.

This policy applies to personal information collected in connection with our town planning and related consulting services, and through our website at https://peterenglish.com.au/

2. About us

Peter English & Associates Pty Ltd is an independent town planning consultancy based in Fairfield, Victoria. We provide professional town planning advice and services, including planning applications, town planning reports, objections, submissions, post-permit advice, strategic planning advice, and representation in Council and VCAT matters.

Our contact details are:

Peter English & Associates Pty Ltd
Suite 1, 83 Station Street
Fairfield VIC 3078
Phone: (03) 9486 3869
Email: [email protected]
Website: https://peterenglish.com.au/

3. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on the nature of your enquiry or matter, the personal information we collect may include your name, address, email address, telephone number, business details, property details, and other information relevant to the services we provide.

4. What personal information we collect

The types of personal information we may collect include:

  • your name

  • postal or street address

  • email address

  • telephone number

  • company or business details

  • property, title or site details

  • correspondence and enquiry details

  • plans, drawings, reports, photographs and supporting documents provided to us

  • information relevant to a planning application, objection, submission, appeal or consultation

  • billing and payment information

  • records of communications with you

  • website usage information, such as IP address, browser type, pages visited and general analytics data

We do not generally seek sensitive information. If sensitive information is relevant to a matter, we will only collect it where it is reasonably necessary and lawful to do so.

5. How we collect personal information

We generally collect personal information directly from you. This may occur when you contact us by telephone, email or through our website, submit an enquiry, request advice, engage us to provide services, send us plans or reports, correspond with us in relation to a planning matter, or provide information needed for billing or administration.

In some circumstances, we may also collect personal information from third parties where this is reasonably necessary for the work we are undertaking. This may include information from architects, building designers, surveyors, traffic engineers, arborists, acoustic consultants, legal representatives, councils, government authorities, VCAT, or publicly available registers and records.

6. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries and requests for advice

  • assessing whether we can assist with a matter

  • providing town planning and related professional services

  • preparing reports, applications, objections, submissions and appeal material

  • corresponding with clients, consultants, councils, authorities and tribunals

  • managing client matters and administrative records

  • arranging billing, payment and general business administration

  • improving our website and business operations

  • meeting legal, regulatory, professional and insurance obligations

If you do not provide information requested by us, we may be unable to respond to your enquiry fully or provide services to you.

7. Disclosure of personal information

We treat personal information as confidential. We do not disclose personal information to third parties without the consent of the relevant person, except where disclosure is reasonably necessary to provide the services requested, or where disclosure is required or authorised by law.

Where consent is given, or where disclosure is necessary to carry out the work requested, personal information may be disclosed to parties such as councils, government authorities, VCAT, planning panels, architects, building designers, surveyors, other consultants, legal advisers, expert witnesses, and administrative or technology service providers assisting in the operation of the business.

We do not sell or rent personal information to third parties.

8. Website, cookies and analytics

Our website may collect information submitted through enquiry or contact forms. We may also collect website usage information through standard technologies such as cookies, server logs and analytics tools in order to understand website traffic, improve website performance, and assess the effectiveness of our online presence and advertising.

This information may include your IP address, browser type, pages visited, date and time of access, and referring website. In many cases, this information is collected in an aggregated form and is not used to personally identify you.

Our website and advertising may also use tools such as Google Ads, Google Analytics or similar technologies to measure website traffic, ad performance and user interactions.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

9. Direct marketing

We may from time to time send you information about our services or other updates that may be relevant to you. We will only do so in a lawful manner. You may opt out of receiving marketing communications at any time by contacting us at [email protected]

10. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include secure business systems, password protection, restricted access, secure storage practices, and the use of reputable service providers.

Because our business is owner-operated and has only one employee, access to personal information is generally limited to Peter English, except where disclosure is authorised by the relevant person or required by law.

While we take reasonable steps to protect personal information, no method of transmission over the internet or method of electronic storage is completely secure.

11. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, and for related legal, professional, insurance, accounting and record-keeping requirements. When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required or permitted to retain it.

12. Access and correction

You may request access to the personal information we hold about you and may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, please contact us in writing at [email protected]

We may need to verify your identity before responding. In some circumstances, access may be refused where the law permits.

13. Privacy complaints and enquiries

If you have any queries or complaints about this Privacy Policy or the way we have handled your personal information, please contact us in writing and provide details of your concern. We will consider your complaint and respond within a reasonable time.

Privacy enquiries and complaints:
[email protected]

Postal address:
Peter English & Associates Pty Ltd
Suite 1, 83 Station Street
Fairfield VIC 3078

14. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to our business practices, website functions or legal requirements. The current version will always be published on our website.

15. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact:

Peter English
Peter English & Associates Pty Ltd
Suite 1, 83 Station Street
Fairfield VIC 3078
Phone: (03) 9486 3869
Email: [email protected]